Cash flow is the lifeblood of small businesses, yet merchants often face immense friction when trying to access their funds instantly. As a senior designer on the project, I shaped the interaction and service strategy for Clover’s Rapid Deposit experience. By conducting a deep customer support synthesis to isolate systemic drop-off points and mapping the end-to-end merchant journey, I translated complex financial settlement logic into intuitive, transparent user flows. This work directly mitigated merchant anxiety, streamlined rapid fund transfers, and transformed a high-friction financial process into a seamless self-service product interaction.